Complaints Handler in Dartford

Location: Dartford
Salary: £28.00 per hour
Recruiter: Office Angels UK
Job Hours: Full-time

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Complaints and Compliance


£28, annual salary


NO experience necessary- full training provided


Dartford Town Centre- Beautiful Offices


Permanent position


9:30-5:30pm Monday to Friday


I am excited to be working in partnership with a leading insurance company based in Central Dartford to find the perfect candidate to add to their expanding team. This is an exciting opportunity to join a fabulous team where no experience is necessary; however, a confident, positive attitude is imperative. Full training is provided. This company also offer fantastic progression- 5 of the candidates we have placed within the last 2 years have been promoted into Assistant Manager/ Managerial positions!


Duties:



  • Taking inbound complaints from customers to resolve issues

  • Updating paperwork to ensure all details are correct

  • Offering consultative advice to customers and guide them to next steps

  • Diary management and prioritising call backs

  • Updating customer details on the online system


    • Skills required:



  • True passion for exceptional customer service

  • Ability to prioritise, organise and multi-task seamlessly

  • Communicative and confident when speaking with clients

  • Honest, conscientious, and professional

  • Customer Service experience would be beneficial- although the right attitude and personality will be the most important thing they are looking for!


    • Benefits:



  • 22 days' annual leave plus bank holidays

  • Kitchen on site

  • Beautiful modern offices

  • Fantastic progression opportunities

  • All expenses paid Christmas Party

  • Health Insurance

  • Central Town location near to lots of shops and amenities

    • Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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