Credit Controller in London

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Our Culture and Values:

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellenc e: Commit to achieving the best with integrity

Collaboration: Make use of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Job Summary:

Main Responsibilities:

Credit Control Management: Monitor and manage the credit control process for your part of our real estate portfolio. Implement effective credit control policies and procedures to minimize late payments and reduce outstanding debts.

Ledger Management: Generate and issue accurate arrears statements to tenants. Work closely with the rest of the accounts receivable team to ensure proper documentation and recording of financial transactions. Issue tenant refunds and assist with receipt allocation queries.

Collections: Conduct regular follow-ups on overdue payments and implement strategies to recover outstanding debts. Negotiate and agree on payment plans with tenants when necessary.

Relationship Management: Build and maintain strong relationships with internal stakeholders and tenants to ensure open communication regarding outstanding payments. Address queries and concerns related to invoicing and payments in a professional and timely manner.

Reporting: Generate regular reports on the status of outstanding invoices and collections. Provide insights and recommendations for process improvements based on data analysis. Attend regular meetings with internal stakeholders to ensure transparency and agree strategies.

KPI Targets: Meet KPI targets and deadlines set as agreed with the accounts receivable manager.

What We Require of You:

Previous experience of the property industry desirable, combined with a minimum of 3 years’ experience in credit control.

Must be numerate, computer literate and possess good communication skills. Excel experience within a Windows environment.

Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.

Good team player.

What We Offer:

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.