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Location:
Middleton
Salary:
Hidden
Recruiter:
LWC Drinks LTD
Job Hours:
Full-time
Job Title: Customer Service AdvisorReports to: Office ManagerDepot: ManchesterOverviewTo build and maintain relationships with Customers. Processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls and emails which include customer complaints, queries, orders etc., order processing and arranging deliveries. Taking part in regular Promotional Drives, up-selling from the Promotional Brochure on all calls. Utilising all available reports & systems.Main Duties- To ensure high standards of customer service, taking and inputting orders efficiently and accurately.- To have a clear and personable telephone manner.- Take ownership of solving customer issues through pro-active customer service.- To promote the sale of LWC Drinks’ own brand products.- To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to customers in their areas.- Dealing with customer collections.- Processing payments over the phone.- Ensuring the Manchester inbox is always monitored.- To promote from our promotional brochure and up-sell specific drives.- Understanding the need to target specific customers with products that are relevant to them.- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.Knowledge and Experience:- Excellent customer service skills.- Use of Microsoft Excel for spreadsheets and records.- Ability to use the trinity system.- Good teamwork skills.- Good communication and relationship building skills.- Good product knowledge.- Ability to sell and up-sell
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About LWC Drinks LTD
LWC is the largest independent wholesaler of beers, wines and spirits in the UK.
Established in 1979, LWC has grown from a small start up to the "fastest growing privately owned drinks company in the UK".
With over 7,000 different product lines and over 6,000 on trade customers, LWC provides the broadest range and greatest service available in the UK drinks industry.
We provide fantastic support services which enables our customers to not only maximize their sales, but also provide their customers with a higher quality experience.
This is possible due to our team of over 100 dedicated account managers, who can advise you on how to maximize your business potential whilst also eradicating any issues you may face.
To find out more about LWC, please visit www.lwc-drinks.co.uk
Established in 1979, LWC has grown from a small start up to the "fastest growing privately owned drinks company in the UK".
With over 7,000 different product lines and over 6,000 on trade customers, LWC provides the broadest range and greatest service available in the UK drinks industry.
We provide fantastic support services which enables our customers to not only maximize their sales, but also provide their customers with a higher quality experience.
This is possible due to our team of over 100 dedicated account managers, who can advise you on how to maximize your business potential whilst also eradicating any issues you may face.
To find out more about LWC, please visit www.lwc-drinks.co.uk
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