Customer Service Advisor in Norwich

Location: Norwich

Salary: £23,000 per year

Recruiter: R13 Recruitment

Job Hours: Full-time

Remote: Work from home

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R13 Recruitment are currently supporting in the recruitment of a Customer Service Advisor to join an established insurance company based in Norwich.

The purpose of your role will be to provide expert insurance advice to customers, build and maintain customer relationships and ensure all customers have an excellent experience with the business.

This is a full time, permanent opportunity working 9.

00am – 5.

00pm, Monday to Friday.

The offered salary for this opportunity is £23,000 - £25,000 dependant on experience.

The companyThis specialist insurance company has made a name for themselves in the industry and their forward-thinking and innovative approach has seen massive progression and rapid growth in the last 7 years.

They foster a positive working culture and truly value their team of experts, providing them with endless opportunities to enable them to reach their full potential.

The benefits * 25 days holiday + bank holidays * Pension scheme * Death in service * Hybrid of office and home workingThe day to day * Providing expert insurance advice to customers across several media channels.

* Developing and maintain customer and client relationships.

* Developing an expert knowledge of company policies and products.

* Assessing customers current and future insurance requirements.

* Liaising with provider to arrange insurance cover for customers.

* Renewing or amending existing policies.

* Maintaining detailed computer records.

You will have/be * Previous customer service and/or insurance experience.

* Excellent customer service skills.

* A great communicator with good rapport building skills.

* Experience handling both telephone and online queries.

* Good time management skills with the ability to work well under pressure.

* A confident and friendly telephone manner.

How to applyTo hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Manager at rthirteen recruitment.

If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful

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About R13 Recruitment

r13recruitment.co.uk

You’ve found rthirteen, commercial recruitment specialists. We recruit for vacancies throughout the commercial arena, from entry to director level, on both a contract and permanent basis. Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution.

rthirteen was born out of a dedication to making a difference to you. We believe in empowering people and businesses to achieve their goals and potential. We facilitate a seamless, simple but effective recruitment service through absolute understanding and working in partnership with you.

We started with a simple idea, to offer a commercial specialist recruitment service, and to do it in the very best way. We have a combined twenty years’ experience within the industry, irrefutable marketplace knowledge and have worked exceptionally hard to maintain a strong reputation. We know what we, and more importantly, what our clients and candidates, like and respect, and it’s our dedication to deliver just that, on all levels.

We offer an exceptional service which is powered by our desire to get things right. By listening and developing a mutual collaboration, we can achieve your developmental goals. We strive to attain excellence in all areas of our service and support provided. We have the freedom to remain flexible; respecting diversity and individual points of difference.

Clever recruiting which makes a difference.