Customer Service Advisor - Stroud in Stroud

Location: Stroud
Salary: £23,000 per year
Recruiter: Nobilis
Job Hours: Full-time

Start your application for this job today

Apply Now

About The Role

Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. You will also work closely with the Care Co-ordination team and help support them with their duties.

The role will be 37.5 hours per week with additional on call duties paid on top, which will include evenings, weekends and bank holidays which will be on a rota basis.

What we can offer you!

  • £23,000 DOE
  • Competitive out of hours paid allowance on top of basic rate.
  • 25 Days Paid Holiday and 8 bank holidays.
  • Access to company benefits such as pension schemes and holiday pay.
  • Training and development opportunities
  • Hands on supportive management
  • A people-centric workplace

    • General Duties:

  • Inbound and outbound calls supporting both carers and clients.
  • Document these calls as journal items in our in-house system.
  • Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.
  • Work closely with the care coordinator on any priority issues.
  • Communicate clearly to management, carers, and clients to ensure best possible outcomes and development of service.
  • Action “in week” issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating “unfilled” calls etc.
  • Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.
  • Be familiar by name with all our clients and support workers, offering personal but professional support.
  • On call duties to include weekends. 
  • May be the need to support clients in their own homes. 

    • Requirements:

  • Excellent Customer skills
  • Self-motivated and a team player
  • Organised, proactive, energetic and can think outside of the box.
  • Able to forge relationships both with internal and external customers.
  • Full UK driving licence and access to a vehicle.
  • Customer focused with excellent communication skills.
  • Reliable and flexible around work
  • Care-Coordination experience.
  • Care Sector experience.
  • Need to have basic IT skills including use of Microsoft Office and our internal rostering and monitoring system. 
  • Naturally empathetic

    • Job Types: Full-time, Permanent

    Related jobs near me

    People also searched for

    About Stroud, Gloucestershire

    Local Council Population: 26,058 Train Stations: 0 Unemployment Rate: 1.90%

    Education Stats

    • Schools: 29
      • Primary Schools: 16
      • Secondary Schools: 11
      • Sixth Forms: 6
    • 14% are independent
    • Ranking: 999/4558
    • Top 40%

    House Prices

    • Average House Price: £302,785
    • Compared to UK Average: -£71,858
    • -
    • -
    • -
    • Ranking: 4199/6610
    • Bottom 20%
    • Council Tax Band D: £2,155

    Average Salary

    Crime Stats

    • Crimes per 1000: 115
    • -
    • -
    • -
    • -
    • Ranking: 6230/6696
    • Bottom 20%
    • Worse than last year

    The best places to find the most Customer Service Advisor - Stroud jobs

    Companies:

    Recruitment Agencies:

    Job Boards:

    Average salary comparison

    Job salary over time

    Salaries by job level

    Salary across the UK

    Career Advice:

    How to write a CV Looking for work How to apply for a job Interview advice Accepting a job offer

    CV template for a Customer Service Advisor - Stroud

    View Now
    CV template for a Customer Service Advisor - Stroud

    Glassdoor Company Reviews

    Search

    Find a Salary

    About

    Check-a-Salary provides insight on earnings collated across multiple sources for every position in the UK.

    Access over 55,000 free job description templates and use our job alert service to access over 650,000 jobs at any time.

    Contact Us: info@checkasalary.co.uk

    Stay Connected

    Useful Links

    Recent Blog Entries

    Newsletter

    Subscribe to our newsletter

    • Partners of Research LTD. Trading as Check-a-Salary. Registered address: The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE with company number: 08521222. Trading address: Unit 4 The Mews, 16 Holly Bush Lane, Sevenoaks, TN13 3TH