Customer Service Agent in Heather Row

Location: Heathrow Airport Shift Pattern: Flexibility required (Includes weekends, as well as morning and late shifts) Salary: £11.75PH Logic 360 are working alongside a major car rental company based at Heathrow Airport where will join part of their unique call handling team. You will work on a two-week advanced roster system covering 45 hours per week, shifts will include a mixture of 06:00-15:30, 08:00-17:30,10:30-20:00 & 13:30-23:00 The role is designed and related to driving customer service to a new high, handling customer enquiries, and administrative responsibility including accounts, collections and vehicle tracking. You will provide a high level of customer service by assisting both internal and external customers. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you. Responsibilities: • Dealing with inbound & outbound bookings • Handling customer queries via telephone and email • Booking vehicle collections and returns • Updating and monitoring of the companies booking system, databases etc • General administrative duties Requirements: • Strong customer service and computer skills • Listening skills to handle tough customer scenarios. • Ability to evaluate customer needs, fact find, build rapport, answer questions. • Strong verbal and written communication skills • Strong telephone handling skills • Knowledge of general office practices, basic computer programs and standard office equipment • Ability to work independently and/or as a team • Strong time management, attention to detail • Ability to work in a fast-paced environment • Able to work full time covering the above shift timesPlease click the apply button to receive a call from us OR you can call a member of our resourcing team on (phone number removed) (ask for Sameerah).**Logic 360 Ltd is acting as an Employment Business in regards to this position