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Apply NowCompany: Loans 2 Go Ltd
Role: Customer Service and Collections Advisor
Salary: £26,350.
00 to £34,255.
00 pa, dependant on experience and skills
Start Date: January 2024
Duration: Permanent with advancement opportunities
Location: Putney Bridge, SW15
Company Overview:
Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected.
We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider.
We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty.
We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business.
We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
The Role:
The Customer Solution Specialist's primary function, within a larger Customer Solutions Team, is to optimise customer experience through proactive and effective customer engagement while combining top-class customer service, negotiation, and rapport building.
Important to the role is the ability to show the ability to empathetically, and competently work with vulnerable customers.
Through these evidenced skill sets, a CSS will be able to explore and negotiate towards good outcomes for customers experiencing varying levels of financial difficulty and vulnerability, while showing due care and diligence and adhering to regulatory and company guidelines.
What you will be doing:
(GradBay) where you will be given the opportunity to display your skills
and learn about the business.
problems by being able to draw upon procedural knowledge and your own
professional experience handling difficult conversations.
experience.
Microsoft applications, while maintaining a high level of customer service.
quantity – putting customer experience and compliance first.
encouraged to suggest improvements to processes and float ideas for
positive change.
identify your own areas of development that your line manager can
support you with.
including telephone, email, or letter, and demonstrating a good standard
of literacy while doing so.
your excellent track record and experience, as well as the guidelines and
feedback provided to you.
deliver.
What you need to do to succeed:
management experience and exposure to working with vulnerable
customers is a plus, but not a requirement, we can train you if you have
the qualities to succeed!
(Bonus points for experience in regulated
environments).
the level of care and attention this requires.
day.
pressure.
and equally talented workforce from day one.
deadlines and on the job demands daily.
by being punctual and present when needed.
meets strict compliance standards.
and outside of work.
Development to learn and understand what Loans 2 Go represents and
what we want to deliver.
How we will help you succeed:
supported learning program.
Team Manager.
personal development.
person helping real people.
in the right direction.
Some benefits we offer:
working from their UK homes and the office as and when requested to do
so, as per the business needs.
Hours of work:
40 hours per week, Monday to Saturday, between 8am and 6pm