Ecommerce Manager in City of London

About the job

Established in 2006, Case work with world-renound designers to create timeless contemporary furniture full of integrity and character.

We are seeking an entrepreneurial, diligent and commercially minded E-commerce Manager to join our friendly and growing team at our head office/showroom in Wandsworth, London. The role's core remit will be to help drive our UK and EU online sales via our D2C channels.

Key Responsibilities:

-         Responsible for e-commerce strategy feeding into company growth objectives.

-         Briefing and managing web development agencies to deliver a road map that supports an enhanced customer experience of the website.

-         Manage all aspects of e-commerce including onsite content, marketing, and trading.

-         Responsible for management of D2C sales and growing customer LTV via casefurniture.com including all associated technologies.

-         Responsible for all e-commerce sales reporting and reconciliation.

-         Management of B2B assets via the Digital Asset Management platform

-         Preparing and reporting to the directors on e-commerce performance.

-         Responsible for budgetary management and reconciliation of all e-commerce related activity.

-         Manage and execute paid acquisition strategy with specialist Paid Media agencies, monitoring results, ROI and new customer growth.

-         Responsible for all key consumer initiatives – eg. partnerships, offers, reviews and workflows.

-         To support the wider sales and management teams.

-         Management of the stock inventory on website and EDI connections to business stock management platform.

Skills & Experience:

-         Knowledge and passion for digital marketing and online sales.

-         At least 3 years’ experience in an e-commerce role.

-         Tech-savvy, with a solid understanding of Shopify or similar e-Commerce platforms.

-         Working knowledge of digital marketing tools and apps. Preferably - Klayvio, Gorgias, Facebook Business Manager, Google Ads Manager & Pinterest.

-         Working knowledge of Google Analytics and Google Search Console.

-         The ability to troubleshoot API and 3rd party connectors to ensure functionality of the website and associated platforms.

-         Understanding of audience and profile segmenting and how to utilise those to optimise email and paid media campaigns.

-         Creative thinker and problem solver.

-         Knowledge of attribution modelling platforms and the ability to read and make intuitive decisions based on the data output of such models.

-         Project management skills to ensure efficient and timely delivery of key projects.

-         Excellent verbal, written and presentation skills.

-         Proactive self-starter, with the ability to work autonomously, but at the same time a true team player.

-         Experienced in working closely with external agencies and nurturing relationships.

-         Action orientation; follows through and drives outcomes.

-         Flexibility, willing to support on company initiatives outside of normal remit.

 As the ideal candidate you will:

-         Have worked in a similar role, ideally in the furniture, lighting, or design space.

-         Enjoy exceeding targets, hitting deadlines, and solving problems.

-         Be flexible, proactive, and intuitive, and have a dynamic approach to your work.

-         Be mature, enthusiastic and results driven.

-         Be the type of person who enjoys a challenge and does whatever it takes to get the job done.

Level: Experienced

Hours: Mon – Fri 9.30 – 18.00 Fulltime office-based

Remuneration: According to experience

Start date: As soon as possible