Employee Relations Co-ordinator in Leeds

Aramark UK is currently recruiting for a capable and committed ER Co-ordinator who can work in a high volume, fast paced environment as part of our HR team.

Within this newly created role, you will play a key role in supporting the business by providing sound advice and guidance on all ER and policy matters whilst managing and resolving our ER tickets in a timely and efficient manner.

You will work as part of the HR team promoting positive employee relations, fostering a respectful and inclusive workplace culture, and mitigating risks and liabilities associated with employee-related matters.

This is a permanent and full-time position which will ideally be based within a commutable distance from our Leeds Shared Service Centre.

What’s in it for you:

• Competitive salary and package
• Hybrid role ideally
• Generous annual leave that increases in line with service, with the opportunity to buy extra days
• Defined contribution pension scheme and life assurance benefits
• Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
• Employee Assistance Programme and in-house Mental Health Champions
• FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)

Key responsibilities:

• Provide a professional and compliant advisory service to employees across a broad range of ER queries, processes and policies
• Provide an administrative service to employees by producing correspondence, monitoring reports and documentation
• Manage volume cases through a Service Now ticketing system in a timely manner to meet SLAs escalating as appropriate
• Ensure all ER activity adheres to current statutory and legislative requirements
• Build excellent working relationships with business leaders, HR teams, employees and key stakeholders ensuring a first class customer service
• Identify customer needs, seeking and providing effective solutions to their queries
• Signpost and transfer employees to other HR service lines where appropriate
• Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken
• Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery

Key Requirements:

• Experience within an ER focussed role managing high volumes case loads
• Excellent understanding and experience of working with HR systems
• Credibly provides sound advice, accurate information and timely support to all stakeholders
• Proactive approach to keeping up to date with policy, process and legislation
• Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
• Confidentiality with the ability to handle sensitive situations within data protection legislation

About Aramark UK

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

About Aramark UK

Aramark is a leading service and solutions provider in the UK.

We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions.

We believe a career should develop your talents, fuel your passions, and empower your professional growth.

So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential.

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All applications will be treated in the strictest confidence.

Aramark UK is an equal opportunities employer.