Income Management Officer in Haringey

Income Management OfficerHaringey, LondonFull TimeTemporaryWe are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months.

The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is being carried out whilst delivering excellent customer care.

Please note this role requires a full UK Driving Licence and access to a vehicle.

RequirementsPrevious experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environmentKnowledge of IT processes, including Word and ExcelExperience in a customer facing role, and ability to provide outstanding customer serviceAppropriate experience of income management and recoverySound knowledge of welfare benefits and money adviceGood communication and negotiation skillsAbility to deal with people in difficult and challenging situationsExperience presenting cases in Court is desirableFull UK Driving License and access to vehicleRole ExpectationsTo take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrearsTo pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilitiesTo show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessaryUndertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, and monitoring casesWhere appropriate visit tenants in arrears and undertake income and expenditure, personal budgeting and money management assistanceMonitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directedDeliver a customer care focused approachWork alongside key partners, internal and externalManage a complex caseload and initiate legal action for debt recoveryAttend Court where necessary and represent the company, as well as coordinate and attend evictions where necessaryWork as part of a team to achieve targets and maximise the company's incomeIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)