Meetings And Events Executive in Birmingham

Location: Birmingham

Salary: Hidden

Recruiter: TravelPerk

Job Hours: Full-time

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Role

Our dedicated inhouse MICE meetings incentives conferences and events team team works closely with our customers so their group travel and event needs go off without a hitch by ensuring necessary venuesnbsp; and hotels are booked to meet each customers unique needs They also negotiate and secure the best rates to save customers time and money

Were hiring a Meetings and Events Executive to serve as primary support for our global customer base with a focus on our SMB customer base Youll be responsible for working with customers on small to medium size group and MICE requests while also partnering with Sales and Account Management to highlight the value of the MICE team to customers and sell the addon service

We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customersnbsp; We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference

What will you be doing?

Putting together RFPs for a large portfolio of customers predominantly UKI based accounts and managing the process from proposal to negotiation terms including site inspections as relevant and appropriate

Working closely with the wider sales organisation at Travelperk to increase client awareness of our MICE offering by joining discovery calls and aiming to increase the volume of opportunities generated especially with the AM teams

Coordinating operational process with the crosscollaboration of the wider TravelPerk teams as appropriate and based on customers requirements overseeing setup of arrangements

Dealing with phone calls and email requestsqueries from existing and potential new customers in a timely manner

Providing all TravelPerk customers with suitable options and recommendations of the best way to meet their event or group accommodation requirements

Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities

Problemsolving and anticipating customers needs in order to provide the appropriate customer service throughout the entire process

Processing responses to clients in a timely manner and within the agreed MICE service level agreements

Acting in accordance with all Company Quality Standard and Procedures

Actively getting involved in the process operated by the company and making suggestions on possible improvements

Being part of the global MICE team and actively help and assist colleagues as needed

Maximising on every opportunity generating additional revenue streamsnbsp; to support achieving overall revenue targets and drive profitability

What will you need to succeed?

Great communication strong organisation skills and comfort working to tight deadlines and under pressureProblem solving attitude with ability to deliver quality work when working under pressure or tight deadlinesA friendly and professional telephone mannerConfident in negotiating rates with suppliers over the phone and via emailGreat time management able to prioritise and multitaskA positive flexible attitude and a great team player

Bonus points for:

Previous sales experience working in a venue sourcing meetings amp; events team preferably agency or hotel backgroundExperience working with MICE venue searching tools such as CventGood knowledge of event venueshotels and destinations worldwide

Our Benefits

Competitive compensation including equity in the company; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on location; Flexible compensation plan to help you diversify and increase the net salary; Unforgettable TravelPerk events including travel to one of our hubs; A mental health support tool for your wellbeing; Exponential growth opportunities; VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice