Negotiator in Liverpool

Your Legal Costs is a fast-paced firm of cost consultants who thrive on providing excellent customer service whilst delivering the best possible results for our clients.

We have an opportunity for an ambitious, dynamic, forward-thinking individual to join a growing team with a desire to learn new areas of law and to help lead the department to success.

You need to be dedicated, motivated with a desire to deliver.

Dependent on experience, the role will involve:

• Providing excellent Client care
• Achieving a monthly Target
• Undertaking an itemised valuation of costs presented and providing clear, concise guidance as to recoverability.
• Communicating with Opponents, Solicitor Clients, and any relevant disbursement providers such as Counsel’s Chambers.
• Communicating with other departments, Team Leaders, and Managers
• Completing daily task list and ensuring case load is kept within the negotiation Service Level Agreements
• Answering the Negotiation call group and dealing with queries where possible. Directing the call appropriately where calls cannot be reasonably dealt with.
• Any other duties as reasonably required by the business to assist you in your development.

Competencies:

• Excellent time keeping and attendance.
• Can work effectively within a team and independently.
• Excellent Customer service and communication skills
• Effectively prioritize workload in order to comply with SLAs.
• Good computer skills
• Ability to always be proficient, ensuring all incoming correspondence and telephone calls are actioned and compiled in a professional manner.
• Attention to detail in ensuring all client preferences are adhered to.
• Accurate and thorough data input
• High level of literacy and able to communicate professionally.

Experience:

• Negotiations experience
• Personality and Tenacity essential.
• Knowledge of litigation funding, insurance/legal claims, proclaims or the financial service industry is desirable.
• Adapt in the use of MS Office 20000 or later particularly in Excel and Word is essential.

Benefits:

• Competitive basic salary
• 22 days annual leave plus bank holidays
• Birthday off
• Additional day off over Christmas.
• “Personal time” – 8 hours for external appointments across the year.
• Loyalty Scheme
• Salary sacrifice to assist with city centre parking
• Staff referral Bonus
• Employee Assistance programme.