Sales Supervisor in City of London

Location: Greater London

Salary: Hidden

Recruiter: victoria Beckham

Job Hours: Full-time

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Job Title: Supervisor

Reporting to: Store Manager

Location: Victoria Beckham, Dover Street, London

Role Overview:

We are seeking an experienced and dedicated store supervisor who possesses a high level of customer service and good knowledge of the Luxury Fashion industry to drive the sales team in excelling the store’s targets and ensuring complete focus on the customer in order to deliver an excellent retail experience.

Responsibilities:

Deliver a unique customer service experience that increases retention rate, conversion rate and sales
Work towards reaching the store's sales target, individual sales target, and the team’s target
Coach the sales team to ensure they reach their potential
Develop and maintain client relationships
Train the team on all procedures
Analyse sales figures with the management team to ensure maximisation of sales
Ensure adequate shop floor coverage at all times and that zoning areas are covered
Work in a manner that increases both individual and team product knowledge
Assisting the Store Manager with the morning briefs
Go beyond clients’ expectations to build and maintain long term relations
Be a style advisor: recommend merchandise based on individual requirements
Advise customers on utilization and care of merchandise and provide all necessary advice to clients regarding particular products or services
Take customer payments, following company's guidelines at all times
Assist in merchandising & inventory management, ensuring that shop appearance standards exceed company brand expectations
Be a brand ambassador and comply with company policies and procedures at all times
Keep up the overall cleanliness and maintenance of the store

Essential Skills & Requirements

Demonstrable experience of a similar role in retail sales within a luxury environment
Proven track record of achieving sales target as an individual and as part of a team
Commercially aware, staying up to date on current and new trends
Excellent skills in maintaining and building new client relations with a high level of customer service
Proven record of client relationships essential

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About victoria Beckham

victoriabeckham.com

Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.

The transition from designer muse to Creative Director of her own brand was a natural one, fuelled by a longtime obsession with design and art, an authentic and meticulous attention to detail, and a distinctly luxurious sensibility that ignites the imagination.

With influences from the worlds of art and film, the Victoria Beckham brand is defined by a considered blend of classic British luxury with a subtle contemporary flair, resulting in immaculately cut tailoring, dresses, denim, and separates, with signature touches in the form of off-kilter prints, modern cuts and colour palettes.

The Victoria Beckham woman is core to the brand’s foundation and visual identity, which is polished, elevated, relevant, and always informed by the current moment.

The Spring Summer 2023 collection marks a new chapter in the brand’s history, driven by a strategic root-and-branch overhaul and a highly acclaimed debut at Paris Fashion Week. An embracing of femininity, an assertion of values, and a celebration of craft, the collection underscores the classic heritage of the brand, with a modern and luxurious look and feel.

With offices in London and New York and a flagship store in Mayfair, the brand has won critical acclaim alongside multiple industry awards including Best Designer Brand and Brand of the Year at the BFC’s Fashion Awards.

In addition to victoriabeckham.com, Victoria Beckham is carried in 230 stores in 50 countries worldwide, with dedicated personalised spaces in key department stores.