Scheduling Manager in Essex

MMP Consultancy are looking for a Scheduling Manager to join an excellent Contractor based in Essex / London on a Permanent basis.

Key Responsibilities: * Oversee the Schedulers to ensure operational resources are fully productive and utilised in the most effective manner.

* Lead, coach and motivate your team to deliver divisional objectives in relation to quality and performance* Deal with challenging customers and take control of situations to achieve a positive outcome.

* Guiding and developing your people to provide excellent service to our stakeholders and front-line staff, and ensure your team not just do the work, but feel empowered to drive our business forwards.

* To promote good working relationships with your colleagues and the company's clients and suppliers.

* Implement the escalation process within the regions.

This may require you to support any major escalations out of core business hours.

* Direct line management responsibility for a regional team of Schedulers* Carry out or support any other duties relevant to the scheduling team functionPerson Specification:* Excellent stakeholder manager skills required to communicate with Operatives, operational managers and residents.

* Excellent problem-solving skills; be able to find solutions to scheduling challenges.

* Excellent organisational skills - someone who thrives under pressure and can manage a large and varied workload with competing priorities and deadlines.

* You should have good experience within a similar resource scheduling role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance.

* Previous experiences with Dynamic Resource Scheduling (DRS) software* Self-motivated * Calm and patient under pressure* Flexible and able to adapt to change* Experience with Office365 suite