Senior Complaints Handler in Eastleigh

Senior Complaints Handler Location :Hybrid working once you have been through a training period Location of the office is Eastleigh Salary @ £32000- £33000 Hours of work: 37 hour per week Monday to Friday Duration:  You will work for 12 weeks on a temporary basis with the view to remain with the business permanently Start Date: Immediate start required. Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Senior Complaints Handlers / Customer Relations Officers to join their busy team. As a Senior Complaints Handler /Customer Relations Officer you will be responsible for:Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint. Respond and resolve customer complaints and escalations through thorough investigations. Liaise with internal departments and third parties to manage the enquiry with professionalism. Liaising and develop a working relationship with external stakeholders, including the Housing Ombudsman, contractors, and local councillors. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers’ needs in person and via email. Identify areas of our systems, processes, policies, or training that may cause complaints or the escalation of complaints and suggest improvement opportunities.   The Ideal Complaints Handler will have/be:Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level. Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills.   To be considered please submit your CV Immediately