Senior Principal - Telecom in London

About Infosys:

Our industry-leading multi-cultural CMT(Communications, Media and Technology) solutions are helping some of the largest global firms realize operational excellence and tangible benefits in this radically evolving landscape. You'll have a passion for strategy, architecture and the latest technological breakthroughs. In this team you'll be able to see your own ideas transform into breakthrough results for some of the largest companies around the world. This role presents you with an opportunity to make a real difference.

Allow us to introduce ourselves -

• Infosys Consulting is annually recognized as one of the UK's top firms by the Financial Times and Forbes Consulting is considered as one the most popular and prestigious industries to work in, a feat which is confirmed year after year by several highly renowned surveys
• We offer multifaceted roles, which differ from project to project Professionals who tire of repetitive tasks and prefer to find intellectually challenging responsibilities will find working as consultant greatly fulfilling
• You'll be working in truly diverse teams Consultants are expected to operate well in diverse, often global teams, and to work collaboratively with like-minded ambitious professionals
• Career development and a steep learning curve An important aspect valued by professionals is the extensive career development opportunities and steep learning curve within consultancy firms

Discover a culture of growth, collaboration, and great fun along the way

Infosys Consulting strives to empower their employees from all backgrounds to thrive, to grow in their careers, and to make a real, visible impact within the organization and beyond. You'll discover an inclusive and collaborative culture, working alongside highly motivated colleagues within a learning focused work environment. By joining Infosys Consulting you'll play a critical role in our successful growth story - we're looking forward to taking this journey with you.

• Budgetary Management:
• Demonstrate expertise in managing budgets related to telecom projects and operations.
• Develop and implement cost-effective strategies without compromising on the quality and reliability of telecom services.
• Cross-Functional Collaboration:
• Collaborate effectively with cross-functional teams, including IT, engineering, and sales, to align telecom strategies with overall business objectives.
• Facilitate communication and coordination to ensure seamless integration of telecom solutions.
• Technical Requirements:
• Good exposure to Service Now technology tools in a Telecom service provider including CSM, ITOM and TSM.
• Establish and enforce protocols for testing, troubleshooting, and resolving telecom-related issues promptly.
• Experience in driving large and complex transformation programs in Network service domain
• Regulatory Affairs:
• Stay informed about regulatory frameworks, compliance requirements, and industry standards affecting the telecom sector.
• Ensure that all telecom operations adhere to legal and regulatory guidelines.
• Risk Management:
• Identify potential risks in telecom operations and develop risk mitigation strategies.
• Implement robust disaster recovery and contingency plans to minimize service disruptions.
• Technology Integration:
• Evaluate and integrate emerging technologies into existing telecom infrastructure.
• Drive initiatives for the adoption of cutting-edge technologies to enhance the efficiency and competitiveness of telecom services.
• Customer Satisfaction:
• Foster a customer-centric approach in telecom operations, prioritizing customer satisfaction and feedback.
• Establish and monitor key performance indicators related to customer service and address issues proactively.
• Performance Analytics:
• Utilize data analytics tools to assess and interpret performance metrics.
• Make data-driven decisions to optimize network performance, enhance efficiency, and address bottlenecks.
• Employee Development:
• Implement training and development programs to enhance the skills of the telecom operations team.
• Foster a culture of continuous learning to keep the team abreast of industry trends and technological advancements.
• Environmental Sustainability:
• Integrate environmentally sustainable practices into telecom operations, considering energy efficiency and eco-friendly solutions.
• Explore and implement green telecom initiatives to align with corporate sustainability goals.

• A collaborative and innovative work environment.
• Competitive compensation, including a comprehensive benefits package and performance-based bonuses.
• Opportunities for professional growth and development in a dynamic and supportive setting.

Job posted Date: 03/04/2024

Job closing date: 24/05/2024

Salary Range: £90,000-£140,000

Location: London