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Apply NowAbout our Team
Making Tax Digital (MTD) is a key part of the governments ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world.
Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning.
MTD requires businesses to use digital record-keeping tools and submit tax return data directly from those records using MTD-compatible software.
Aspiring to ensure that our tax system continues to meet the needs of the increasingly digitally engaged population, and we want to build on its resilience and efficiency.
An exciting new opportunity is available for a Senior Service Designer in Making Tax Digital.
We're looking for a motivated, hardworking and self-starting individual to join an established and knowledgeable programme operating in a fast-paced environment.
About You
Then this might be your Service Designer career choice!
Job Description
Embedding yourself across multidisciplinary teams driving the user centred design across a range of digital products.
Partnering with colleagues to drive the full end-to-end process, joining it up and improving our capability of colleagues embedded within multidisciplinary teams.
You will work with digital service managers, business analysts and product owners to develop design concepts, collaborate with product and business analysis leads, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.
The Digital, Data and Technology (DDaT) Capability Framework provides more details about the role of the Senior Service Designer which can be found here:
You will support a small team of service designers who work across wider teams within Making Tax Digital.
(You don't need previous people management experience but it's desirable)
The Digital, Data and Technology (DDaT) Capability Framework provides more details about the role of the Senior Service Designer which can be found here:
Person Specification
Our Senior Service Designer will, should show recent experience of being a: -
Leader - Work with varying team partners to design concepts on fast paced projects, supporting other service designers, leading and mentoring them.
Co-creator - A direction setter and who knows good practice within teams where everyone involved in the service is represented and supplies to the bigger picture.
Facilitator - Developing a unified approach to our already ambitious policy.
Facilitating if problems occur, promoting choices on policy options enabling design-led decision making.
Storyteller - Easily articulating goals for services, communicating high-reaching information while influencing via sharing the journeys using artefacts like service blueprints, roadmaps, vision and mission statements that you and your service designers create.
Evidence-driven - A context-based designer, you can visualise, promote and tackle issues around concepts, making principled decisions driven by your available information/research evidence.
Holistic Analyst - Analysing failures within existing services and/or identifying potential unintended consequences of policy options and creating recommendations to address these.
Whilst understanding existing support system for a service - both digital and process based - and designing targeted improvements to existing services or to accommodate new services.
Essential Criteria
We need to see experience in the following for this opportunity: -
Follow the link to learn more/apply before role closes on Tue 21/5 11:55pm
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