Store Manager in Birmingham

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Together, we make a brighter future.

Born in 1971, Sunglass Hut started as a small family business running a kiosk in a Miami mall. After 50 years and over 3,000 stores worldwide, we’re celebrating where we’ve been and where we’re going – bringing that same family feel and welcoming spirit as the very first kiosk to our stores today.

Job Scope and Main Responsibilities

A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Sunglass Hut culture. This position is based in Selfridges Bullring in Birmingham.

Responsibilities

• Oversee the store’s day-to-day operations.
• Ensure all KPI targets and expectations are delivered.
• Ensure costs are kept to a minimum and stock loss is in within company guidelines.
• Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
• To follow all company policy and procedures to ensure safety and security of the business
• Network effectively with internal and external stakeholders
• Keep abreast of and be knowledgeable of competitor activity
• Deliver memorable customer service and exceptional product knowledge
• Maintain inspiring visual merchandising in store as per guidelines
• Ensuring that the store is always on top of the competition by being commercially focused
• Recruit, lead, motivate and inspire your team to succeed in store
• Create an engaging and positive working environment
• Establish a store culture that embraces diversity and maximises the learnings from a diverse team
• Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store

Technical Skills - Portrait of a Perfect Candidate

• Strong selling skills
• Problem solving ability
• Excellent customer service skills
• Excellent communication and listening skills
• Time Management skills
• Persuading & influencing skills
• Coaching & development skills
• Performance Management skills
• Leadership skills
• Highly commercial
• Able to networking effectively
• Results driven
• Problem solving ability
• Good knowledge of Microsoft Office package

What we offer

• Great benefits such as discounted eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
• Internal mobility across countries, brands and departments
• Career progression and development
• Generous incentives conducted in store

Qualifications

• High school education or equivalent experience
• 2+ years' store management experience
• Customer centric with a positive attitude

Languages

• English fluent
• Other Languages