Technical Writer in City of London

All Africa Capital is looking to develop market leading experiences in mortgages, savings, and current accounts.

If you love the thrill of a startup environment and are ready to bring your mix of skills, passion, and attention to detail to the table, then this is the role for you.

We are seeking Technical Writers to lead the documentation of technical development for the Bank.

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions.

This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner.

This individual will also collaborate with engineers, developers and other technical specialists in order to understand required content.

Salary: up to £40,000

Responsibilities

• Creating clear and concise material, taking care of editing and proofreading tasks
• Updating and maintaining a library of technical terminology and documentation
• Revising or rewriting existing technical literature
• Researching and gathering technical information and studying target audiences
• Testing whether users understand newly developed material
• Working closely together with printers, illustrators, graphic designers, translators and other relevant professionals
• Staying up to date with the latest trends and developments in the industry
• Producing electronic documentation in addition to hard copy manuals

Lead by example

• Lead the technical documentation and requirements to achieve regulatory compliance

Collaborate with product teams

• Collaborating with engineers, developers and other technical specialists to ensure that they understand the subject

Elevate product at the Bank

• Proactively and independently identify areas of opportunity for analysis

Navigate the Bank environment and community

• Explore large, complex, and loosely defined datasets to create actionable insights
• Collaborate with the engineering teams to improve infrastructure, models and processes
• Identify opportunities to create efficiencies in team processes and tooling, including enabling other teams to self-serve on product management

Demonstrate the Bank’s values on a daily basis

• Operate in an iterative mindset, focused on delivering improvements and value at high velocity
• Document every action in either an issue, MR, the handbook, or READMEs so analyses and findings are discoverable, following the culture of handbook first.

Key knowledge and Qualifications

• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying close attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• University degree in Computer Science, Engineering or equivalent preferred
• Familiarity with Jira and the XRAY plug in
• Ability to write user-friendly, engaging copy about highly technical subjects
• Ability to understand and accurately translate technical information for a general audience
• Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript
• Familiarity with content and learning management systems (CMS and LMS)
• Familiarity with documentation publishing software, such as MadCap, RoboHelp, or Wikis
• Excellent problem-solving skills
• Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API)
• Past use of Agile/Scrum or similar collaborative tools a plus