Account Manager in UK

Primary Purpose of the Role:

Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience.

Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.

Key Responsibilities and Tasks

• Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.
• Strive to surpass quarterly and annual sales targets for existing accounts.
• Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset
• Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.
• Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.
• Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.
• Utilize data for informed commercial decisions and continuous customer growth strategies.
• Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.
• Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.

Key performance Indicators against Responsibilities and Tasks

• Customer OTIF
• Customer satisfaction
• Wallet share growth

What you will receive…

• Competitive Salary
• Stock Options!
• Private Healthcare
• Electric Vehicle Salary Sacrifice
• Pension
• 28 days holiday + bank holidays
• Enhanced parental leave
• Monthly Lunches
• Team Socials
• ThanksBen Benefit - £50 per month

Equal Opportunities Statement

• We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.