Aftercare Coordinator in Covent Garden

Join Our Client's Dynamic Team as an Aftercare CoordinatorThe Company:Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers. With a focus on fostering growth and development for all employees, they prioritise fairness and respect in their workplace culture.The Role:As an Aftercare Coordinator, you will be instrumental in delivering exceptional aftercare services to our client's valued customers. Your responsibilities will include: * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained. * Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA) * Undertake general administrative duties relevant to the Aftercare team * Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system * Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings * Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issues or risks to the appropriate person * Be familiar with, and hold a good understanding of required policies and proceduresAbout You:We are seeking candidates who possess: * Proven experience within the housing industry * Proficiency in using customer relationship management (CRM) software and other relevant IT tools * Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners * A proactive approach with the ability to work independently and as part of a team * A good understanding of construction methods and terminology * Commercial awareness and exceptional problem-solving abilities * A resilient personality and the capacity to maintain a professional image * Effective organisational and prioritisation skillsQualifications: * NVQ or equivalent in customer service is preferable * Construction/maintenance qualification is preferableBenefits: * Competitive salary of £37,500 per annum * Annual bonus * Pension scheme * Healthcare coverage * Other lifestyle benefits * Hybrid work option available after qualifying periodIf you are ready to make a meaningful impact in the affordable housing sector and thrive in a dynamic and supportive work environment, we encourage you to apply. Join our client in their mission to deliver an outstanding Aftercare service to their customers suppliers & partnersApply now