Application Support Analyst in London

The role

Within a matrix-managed environment, you will have global responsibilities within a small team responsible for all aspects of Application Support for our critical business systems: 
 
Application Support, Collaboration and Teamwork: 

• Partner with Service Delivery and Business Systems teams to champion a programme of enhancement and standardisation for our critical global business applications
• Play a pivotal role within the Global IT Team, providing global support to business users for critical systems
o Organise regular training sessions, enhancing team knowledge of current and upcoming tech trends
o Stay ahead of the technological curve, ensuring the team can harness modern tools effectively
o Foster a culture of mentorship, where seasoned team members guide and uplift their peers
o Engage in group workshops and brainstorming sessions, emphasising collaborative problem-solving
o Implement a structured feedback system post-training to refine and adapt content to our team's evolving needs
o Identify individual strengths and growth areas among users, offering tailored support and training sessions that cater to each user's unique needs

Technical Expertise and Process Optimisation: 

• Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in core systems such as Risk Management, Finance and Project ERP, HR, and Training platforms
• Utilise technical expertise in SQL databases, relational database reporting, and workflow tools like SharePoint to manage and optimise data and processes
• Identify opportunities for process improvement and enhanced utilisation of business systems, driving efficiency gains

About you

We're looking for professionals with strong technical skills, dedication to outstanding customer service, and extensive experience supporting essential business systems. In this position, you'll ensure the stability and efficiency of our critical systems globally, managing technical support and aiding users to optimise the use of systems. 

Essential qualifications and experiences we are looking for include: 

Extensive expertise overseeing end-user Application Support for critical business systems, specifically within finance, HR, and risk management domains

Proficiency in areas such as configuration management, identity and access management, active directory, collaboration platforms, and other M365-based services such as Power Automate, SharePoint and Teams

A demonstrated track record of successfully driving and reporting on adopting workplace technology solutions

Proven experience thriving in fast-paced, dynamic environments, with a consistent record of delivering results

Mastery of data analysis using tools like Excel and an advanced skill set in Microsoft SQL development

Diversity, Equity, and Inclusion at SLR

We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive.

For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page.

Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR. Job DescriptionKey Responsibilities