Application Support Analyst in Luton

Job Description:

Application Support Job Description

As an Application Support analyst you will be responsible for maintaining a stack of business critical applications that include both COTS products and internally developed solutions. You will ensure that services run seamlessly, enabling users to get on with their daily business.

As part of the Application Support team, you will monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs. In response to an Incident, the App Support Analyst will be expected to diagnose the issue and resolve it as soon as possible.

Roles and Responsibilities of an Application Support Analyst

Applications that the analyst will be responsible for will be business critical software across many business directorates, including, Engineering, Finance and payroll.

The Application Support Analyst will be expected to work through finding the root cause of the issue and recommend a course of action(s) to avoid repeat occurrences. These recommendations could cover many things, such as process changes, improved monitoring, user training or formal changes to code or configuration.

The application specialist will be flexible in the support of other team members during holidays to ensure service is supported, and that the business can operate as expected.

You must be able to travel to one of our sites Edinburgh, Luton or Basildon.

Key Skills Needed for a Career in Application Support

A key skill when working within Application Support is communication. Whether this is responding to user calls, emails or face-to-face enquiries, or contributing to the design and implementation of new systems.

The following attributes are essential to a successful career within Application Support:

An Application Support Analyst must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential.

Previous experience in any of the software detailed below would be an advantage but not a necessity to succeed in the role

Security Clearance

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Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.