Business Analyst in Birmingham

We are looking for a Business Analyst to join our team!

About Unity Trust Bank plc

Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Birmingham, London and Manchester.

For over 37 years the bank has worked with organisations and SMEs that share its values and philosophy, offering a full range of banking services including current accounts, savings accounts, and loans.

Independent since December 2015, its purpose is to help create a better society, not just maximise profit. Unity’s focus on its customers, employees, and the communities it serves is what sets it apart and allows it to deliver on the bank’s ‘Double Bottom Line’ strategy through volunteering, education and fundraising.

As we look to grow our reach further, Unity, our people and our customers, are committed to helping to create a better society for all.

Unity is a Real Living Wage employer, a Fair Tax Mark business, a Women In Finance Charter signatory, member of the Banking Standards Board and currently holds the Investors in People Gold standard.

The role

• Develop detailed business requirements for system developments and work with business units and project teams to meet requirements.
• Supporting the change delivery portfolio by performing detailed requirements analysis, documenting processes, and performing user acceptance testing.
• To be involved in the entire project lifecycle and have the central role of liaising with people and teams across the broader organisation and product owners, architects, and developers within the integration team.

Some of your responsibilities will include:

• Act as liaison between key project stakeholders and users, relaying requirements for input into plans and assisting in drawing up project plans.
• Facilitating and leading workshops to expand requirements and provide solutions.
• Conduct detailed analysis, gather information, and document processes to identify user requirements.
• Produce detailed business requirements documentation, gap analysis and user stories for submission to the project team.
• Check functional specifications produced by suppliers to ensure solutions meet the business needs and work with the manager/project team to recommend approval or changes before business sign-off.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives.
• Liaise with developers to ensure timely delivery of agreed quality standards of systems enhancements and bug fixes.
• Work with Agile & Waterfall project teams, users, and vendors on developing and implementing new/upgraded applications and product rollouts.
• Support the Product Owner and the business in solving design and implementation challenges.
• Enable user-centric design through continuous engagement with end users.
• Assist with the delivery of effective project execution plans, leading the training of operational staff through system changes, producing handover documentation, and ensuring procedures are updated in line with enhancements implemented.

The person

We are keen to hear from experienced Business Analyst’s who can work collaboratively and have the following skills:

• Operational knowledge of bank processes and key regulatory/legal issues (E)
• Banking technology, payment systems and processes, telephony, etc. (E)
• Effective communication skills (E)
• Exceptional analytical and conceptual thinking skills. (E)
• The ability to influence stakeholders and work closely to determine acceptable solutions. (D)
• Advanced technical skills. (D)
• Excellent documentation skills. (E)
• Experience creating detailed reports and giving presentations. (D)
• Excellent planning, organisational, and time management skills. (E)

(E = essential D= desirable)

The role will be Birmingham based.