Call Operator in Stanford-le-Hope

Location: Stanford-le-Hope
Salary: £12.00 per hour
Recruiter: Streamline Recruitment
Job Hours: Full-time

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Streamline Recruitment are looking for an experienced Call Operator for our client, an industry-leading road haulier based in Stanford-Le-Hope, Essex. 

 
This is a full-time (Monday-Friday) temporary to permanent position, £12 per hour with an immediate start.

 
Responsibilities:

  • Take requests from drivers and email the relevant team 
  • Take data from drivers and enter into the system 
  • Make outbound calls to relay information to drivers, give pin numbers, vbs numbers, request status updates, check they have notes
  • Answer all overflow calls that have timed out after 30 seconds of queuing
  • Re-route incoming calls to the relevant teams 
  • Take messages and email the relevant person/team
  • Provide excellent customer service throughout all calls assisting customers to your best ability
  • Liaise with all other teams to ensure all inbound calls are dealt with timely

    •  
    Requirements: 

  • Must have previous customer service experience
  • Previous experience taking high volume inbound calls 
  • Previous experience working within freight/logistics/haulage/transport industry would be desirable 
  • Excellent communication and organisational skills 
  • Computer literate 
  • Able to work under pressure and deal with multiple tasks 

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