Customer Operations Specialist in Oundle

Location: Oundle

Salary: Hidden

Recruiter: Coulter-Elite-Resourcing

Job Hours: Full-time

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Job Purpose:The purpose of the role is to ensure that our clients customers internationally receive a first class experience in their contact within the businessTo provide support to the commercial team in their day-to-day activities and to help them in delivering the business growth objectives.Duties and Responsibilities: * Full responsibility for customer orders from receipt to delivery. * Build and maintain strong relationships with our customers & suppliers. * Calculate the cost of goods and services to ensure customer requirements are met, whilst achieving/succeeding expected target margins. * Communicate with customers to offer the best service. * Book road transport for UK and EUR deliveries. * Plan routes and book transport for imports & exports by air or sea freight. * Understand differing requirements and prepare paperwork when shipping internationally. * Resolve transport & shipment issues. * Liaise with all departments within the business to ensure commercial, procurement, finance, design and technical requirements are met. * Raise & follow-up supplier non-conformances to ensure full corrective actions are received and customer satisfaction is achieved. * Work with customers to analyse forecasts, and co-ordinate with procurement to forward plan material requirements. * Ensure all customer details are maintained and up to date on thedatabase. * Deputise in the absence of key staff: * The jobholder shall deputise for the other Customer Operations personnel in their absence.If this Customer Operations Specialist position sounds like you, then please forward your CV to Katie at Coulter Elite Resourcing

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About Coulter-Elite-Resourcing

coulter-elite-resourcing.co.uk

Coulter Elite Resourcing is an international independent recruitment consultancy supplying permanent and contract personnel, from office junior through to the highest levels of management both locally and nationally.

We don’t think recruitment’s about filling vacancies. We believe it’s about matching people with positions. It’s about an individual’s personality, aspirations and skills. It’s about listening, not selling. It’s about finding human solutions in an increasingly technology driven world.

Personal – Professional – Passionate
So what makes us different? Well, we’re independent, which makes us more flexible. We’re ‘hands-on’, passionate about the service we offer our candidates and clients. We’re focused, based in Peterborough, London and Milton Keynes. We only believe in delivering the best. Our honest approach makes a refreshing change. We deliver what we say we do.

We believe that one point of contact is the most effective and efficient way to handle each client’s requirements. Therefore, each client is assigned to a dedicated and experienced account manager with a support infrastructure in place.

We are a Consultancy and Not just an Agency. We believe that we are an extension to your Human Resources department, all pulling together to achieve the same goals. Long term relationships are built on mutual trust and understanding. Coulter Elite believes in the selection and consultancy on a select number of quality candidates as opposed to sending quantity amounts of candidates.

We believe at Coulter Elite Resourcing that the service we offer is based on building professional relationships with both our clients and candidates. Without mutual trust and understanding, we truly feel that it is impossible to recruit effectively and realise outstanding customer satisfaction.

Peterborough (Head Office) – 01733 306030