Customer Service Administrator in Shirley

Customer Support AdministratorShirley, Solihull£26,000Full time - Hybrid role 3 days working from homeCar parking available - modern and well located offices - working in a friendly team - with 2-days in the office and the remainder of the week working from home.You will be an experienced Customer Support Administrator with experience of working in a busy customer service/data processing environment. You will be experienced with dealing with customer enquiries/complaints and offer a first class customer experience. Working within a friendly team you will be first point of call for all customers.You will be required to:* Deal with all incoming enquiries regarding the company's services* Ensure that all information gathered is correct and in line with service level agreements* Provide advice and support where needed* Process all documentation and ensure this is received within a timely mannerWe require you to have:* A strong customer service/data entry background to include Microsoft Word and Excel is a must* Excellent attention to detail as this is paramount for the role* High standard of reporting skills together with attention to detail* Ability to work in a fast paced and ever-changing environment with excellent organisational skills* High level of customer service both over the phone, email and face to faceIn return they offer:-* 37 hour week* 2 days in the office and 3 days working at home* £26,000* Pension, Life cover, Bonus scheme based on performance* They also invest in training and development of individualsPlum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed) or (url removed)