Customer Service Advisor in Cardiff

Location: Cardiff
Salary: £11.66 per hour
Recruiter: Adecco
Job Hours: Full-time

Start your application for this job today

Apply Now

Job Title: Customer Service Advisor


Contract Type: Temporary


Salary: £11.66 per hour


Working Pattern: Full Time


Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66.


As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing inquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner.


Key Responsibilities:



  • Handle a high volume of incoming customer calls and emails

  • Provide accurate and timely information to customers regarding products and services

  • Resolve customer complaints and concerns effectively, ensuring customer satisfaction

  • Maintain accurate customer records and update relevant databases

  • Escalate complex issues to the appropriate departments when necessary

  • Collaborate with other team members to ensure a seamless customer experience

  • Stay up-to-date with knowledge to assist customers effectively


    • Requirements:



  • Previous experience in a customer service role is preferred

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities with a solution-oriented mindset

  • Ability to handle high-pressure situations in a calm and professional manner

  • Proficient computer skills and knowledge of relevant software applications

  • Flexibility to work on a rotating shift schedule, including evenings and weekends


    • If you are a customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for the role of Customer Service Advisor with our client. Join their dynamic team and contribute to their commitment to customer satisfaction.


    To apply, please submit your CV and a cover letter highlighting your relevant experience and suitability for the position. We welcome applicants from all backgrounds and value diversity in our workplace.


    Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted. Thank you for your understanding.


    Our client is an equal opportunity employer committed to creating a diverse and inclusive workplace.

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


    Related jobs near me

    People also searched for

    About Cardiff, South Glamorgan

    Local Council Population: 350,074 Train Stations: 20 Unemployment Rate: 3.40%

    Education Stats

    • Schools: 305
      • Primary Schools: 166
      • Secondary Schools: 1
      • Sixth Forms: 7
    • 5% are independent
    • -
    • -

    House Prices

    • Average House Price: £286,203
    • Compared to UK Average: -£88,440
    • -
    • -
    • -
    • Ranking: 4462/6610
    • Bottom 20%
    • -

    Average Salary

    Crime Stats

    • Crimes per 1000: 129
    • -
    • -
    • -
    • -
    • Ranking: 6374/6696
    • Bottom 20%
    • Worse than last year

    The best places to find the most Customer Service Advisor jobs

    Companies:

    Recruitment Agencies:

    Job Boards:

    Average salary comparison

    Job salary over time

    Salaries by job level

    Salary across the UK

    Career Advice:

    How to write a CV Looking for work How to apply for a job Interview advice Accepting a job offer

    CV template for a Customer Service Advisor

    View Now
    CV template for a Customer Service Advisor

    Glassdoor Company Reviews

    Search

    Find a Salary

    About

    Check-a-Salary provides insight on earnings collated across multiple sources for every position in the UK.

    Access over 55,000 free job description templates and use our job alert service to access over 650,000 jobs at any time.

    Contact Us: info@checkasalary.co.uk

    Stay Connected

    Useful Links

    Recent Blog Entries

    Newsletter

    Subscribe to our newsletter

    • Partners of Research LTD. Trading as Check-a-Salary. Registered address: The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE with company number: 08521222. Trading address: Unit 4 The Mews, 16 Holly Bush Lane, Sevenoaks, TN13 3TH