Customer Service Advisor in Glasgow

Customer Service Advisor Glasgow - G5Annual Salary - £22,750 than will increase after promotionHours - Monday to Friday 9-5pmThe Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow.Key responsibilities:* Manage inbound and outbound calls and e-mails for clients and health care professionals* Sort and process incoming prescriptions * Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders* Register new clients * Process sample orders* Update client cutting templates as needed* Track missing parcels as needed, and manage returns / collections* Log complaints as received, and request support of the Team Leader to manage complex queries* Offer support and advice to fellow team members* Work towards objectives in order to achieve set department KPI's an personal development objective * Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy* Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients* Actively promote my client's values to internal and external customers demonstrating them at all timesBenefits Life insurance for 10 x salary from commencement dateAuto-enrolment into the company pension scheme at the current rate of 2% employee contribution and 6% employer contributionOption to enrol into the enhanced scheme after successful completion of 6 month probation, 3% employee contribution, 8.5% employer contributionOption to join the Company's private medical scheme following successful completion of 6 month probationApply ASAP for immediate consideration....Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age