Customer Service Advisor in Leeds

Do you enjoy talking to people and helping others? Like the prospect of joining a supportive cohort of new starters and embarking on a new career? Fancy joining an award-winning Customer Service team with no requirement to work weekends?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Consumer Finance, we provide fast, flexible finance solutions for some of the UK's biggest retail brands. Whether customers are buying furniture for their new home, an important piece of jewellery, or home electrical goods, we're passionate about delivering phenomenal customer experiences.

We're proud to be a  Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list. 

What does the role involve?

As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health.

Our contact centre is open Monday – Friday - and as a full-time Customer Experience Advisor you'll be working 37 hours per week during these timeframes. 

Some of your key duties will include:

What are we looking for?

You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers. You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem-solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature. 

Also, we're looking for the following: 

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a  chance to make a difference, opportunities to learn, and time to shine .

In addition to a market-benchmarked salary, our offer to you includes:

What's the next step?

If you are passionate about providing outstanding customer service and believe you have what it takes to excel in this role, start your application today and see what Novuna can offer you. 

The application process consists of 3 stages:

You will be joining an award-winning team who love to celebrate and promote success. If this sounds like something you'd love to be part of then what are you waiting for?

Interviews will be taking place on Wednesday 22nd and Thursday 23rd November. The start date will be Monday 8th January 2024. 

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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