Customer Service Advisor in Newport

Customer Service Advisor

An opportunity for a dynamic individual to join a global manufacturer, if you are passionate about optimising the online customer experience, to join a growing e-commerce business. This role involves supporting and coordinating various aspects of e-commerce delivery to ensure exceptional customer satisfaction.

The company are transitioning its sales focus to e-commerce, aiming to diversify its brand presence. With recent investments in e-commerce infrastructure and marketing, the company is committed to maximising its online selling potential.

What you'll be doing

• Manage incoming calls to the web shop telephone line.
• Monitor and respond to emails received into web shop mailboxes.
• Resolve customer requests and complaints promptly and efficiently.
• Update customers on order delays.
• Collaborate with Logistics to monitor and report delivery partner performance.
• Coordinate with other departments to streamline processes and enhance customer experience.
• Assist in coordinating e-commerce aspects like marketing data files and product information.
• Serve as the primary point of contact for e-commerce queries, including third-party seller orders.
• Generate accurate quotations, proforma invoices, and manual orders.
• Occasionally meet customers at site for product viewings.
• Provide support to the wider Customer Service Department when necessary.

Essential Criteria:

• Customer-focused mindset
• Ability to work independently and collaboratively
• Adaptability to change
• Passion for delivering excellent online experiences
• Educated to GCSE standard or equivalent, with English and Maths grade C or above.

Knowledge, skills & experience:

• Minimum 2 years experience in customer service.
• Strong communication skills.
• Proficiency in Microsoft Office packages and databases.

Performance will be measured by:

• Contribution to e-commerce growth and success.
• Prioritisation and meeting deadlines.
• Effective response to customer inquiries and feedback.
• Building good relationships with stakeholders.
• Punctuality and attendance.

What you'll get in return

• 25 days holiday
• Non-contributory pension and life assurance after 2 years
• Health care after 5 years
• Free car parking
• Subsidised canteen

Please get in touch if you have any questions about this role and we can have a confidential chat about your next move!

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.