Customer Service Executive in Waltham Cross

We have an exciting opportunity to work for a nationally recognised logistics business, considered to be the leader in its field.

Salary from 24k-25k.

The role of Customer Service Executive in Waltham Cross

We are looking for a Customer Service Executive for one of our clients in Waltham Cross, you would be assisting clients with delivering POS materials, fulfilling campaign orders, managing stock and maintaining the platforms and support these services

You would be communicating with clients by phone, e-mail, receiving orders and resolving customer enquires.

Other duties including making calls and client specific admin tasks are required.

Duties would include

• Stock rotation, regular dead stocking
• Reporting/ monitoring
• Manage goods in and out issues
• Updating data base
• Verifying Data integrity
• Maintain a deep knowledge of clients

Key Responsibilities

• Become familiar with the client, their marketplace, campaigns and requirements
• Invoicing of client accounts within specified time frames
• On-boarding new store openings into the business
• Identify and flag urgent and high profile orders and requests
• Resolve queries, escalating appropriately when required
• Support the team with knowledge and experience helping resolve issues
• Help colleagues manage their workloads
• Maintain the integrity of processes
• Propose improvements to ways of working
• Ensure relevant client contractual SLAs and KPIs are met or exceeded

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance

Pay :

• 24/25k annum
• Paid weekly

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.