Customer Service Representative in Leeds

Customer Service Representative

Are you a customer service superstar who loves solving problems and connecting with people? Want to join a company that values your exceptional customer service skills and offers a clear path to career growth? Look no further than this exciting opportunity within our busy Account Management team here at Zenith!

Based at our state-of-the-art Kirkstall Forge head office, conveniently located just 6 minutes away from Leeds city centre, Internally, this role is as diverse as it is rewarding, with a strong focus on customer service. You won't be bound by a script - your problem-solving skills will be put to the test here, as each customer interaction will be unique, allowing you to showcase your skills. 

From vehicle order to delivery and beyond, you'll be the go-to contact for drivers in your client portfolio. Handling a wide range of queries via phone and email, you'll become an expert on everything from vehicle orders and pricing to solving in-life vehicle questions.

We're offering a competitive salary package, along with a range of fantastic perks. From private healthcare post probation to a £1,400 annual bonus, first-class onsite facilities, and free car parking, we've got you covered. Join our supportive, positive, and values-driven team and thrive in a modern working environment with a great company culture!

Previous experience in Customer Service and in managing multiple queries in strict timescales is key, but of equal importance are confidence, creative problem-solving skills, proficient IT capabilities, a positive attitude, and a strong team player mindset.

Why Zenith?

Zenith is the UKs leading independent vehicle leasing business and we are growing FAST! We've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards and we're really proud of how far we've come. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.

So, what will you be doing?

• As the first point of contact for drivers who need to get hold of Zenith, you'll be the friendly voice that brightens their day. So, you can expect to be handling phone calls and responding to email inquiries with professionalism and efficiency
• You will become an expert on customer contracts and policies, overseeing every step of the driver journey with Zenith, from car ordering to post-delivery support. You will play a pivotal role in ensuring a seamless and delightful customer experience
• You'll proactively manage your own caseload and have meaningful conversations with drivers over impersonal emails. Always creating lasting relationships and providing exceptional service every step of the way
• You'll build strong and professional connections with our network of suppliers, facilitating smooth bookings and inquiries, ensuring exceptional service delivery for our valued customers

The good stuff…benefits!

• Salary up to £23,454
• Company Bonus on top of salary  
• Agile working / Hybrid working after successful probation period.
• 24 days holiday, which increases with length of employment 
• Your birthday off!
• A great pension contribution by Zenith (6.25%) 
• Private Medical Insurance as standard
• Life Cover 
• Access to our own Zenith GP​ – on site and virtual for self and immediate family 
• Massages​ on site
• Zenith AA breakdown cover​ 
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts 

Flexible Benefits include 

• Buy / Sell Holidays
• Critical Illness cover
• Dental Cove​r
• Cash Plan  
• Cycle to Work Scheme​ 
• Tech scheme ​ 
• Season ticket loans

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.