Customer Success Manager in London

CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, Tokyo and London.

We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.

In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ’s award-winning click fraud blocking solution.

You will be a trusted advisor and the face of the company for our clients.

Responsibilities :

• Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
• Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
• Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
• Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
• Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Drive customer advocacy in the form of references, referrals, and case studies

Requirements:

• 3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
• Analytical and problem-solving skills, with strong attention to detail.
• Superior verbal, written communication, and presentation skills.
• High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
• Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
• Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
• Experience in the cybersecurity space is an advantage.
• Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
• Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
• Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
• Bachelor's degree with a technological background - an advantage
• Working days - Monday - Friday