Customer Success Manager in Sunderland

Our client, a leading customer communications company, is looking for a Continuous Improvement Lead to join their team in Sunderland.

Are you an experienced Customer Success Manager looking for a new challenge? If you love stakeholder management and working in a fast-paced environment, you will love this role!

I am seeking a highly motivated and experienced Customer Success Manager to join the team. Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.

As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management.

You will analyze client needs, provide tailored solutions, and build strong relationships to ensure long-term success and growth.

You will be responsible for the customer relationship management of prestigious client portfolio of market-leading clients within financial services, consumer goods, utilities, and telecoms industries.

Success will be achieved through managing the client and internal stakeholders effectively, providing clear verbal and written communications. Growing and developing the client accounts, through existing service offerings, with sales increase and client satisfaction at the forefront.

Key Responsibilities

Key Qualifications

Knowledge/Skills:

Please only apply if you have the right to work in the UK and can work on-site 5 days pw in Sunderland.

Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Salary : Competitive

Contract : Permanent

Location : Sunderland