Delivery Manager in Widnes

Location: Widnes

Salary: Hidden

Recruiter: United Living Group

Job Hours: Full-time

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Company Description

There's never been a better time to join Great British Communications; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion.

We are a growing telecommunications company based in Widnes and are part of the United Living Group’s Infrastructure division.

Job Description

Purpose

To manage all site events and resources, working towards the delivery of a project on a site-by-site basis. To manage the coordination of resources including the supply chain, staff, directly employed operatives etc., adopting a customer-focused approach to the client and their representatives.

Specific Duties

Build strong Client relationships and participate in Client meetings, representing the GBC brand

Manage the programme to ensure that site elements are being performed within KPIs

Manage the workload of the team of co-ordinators and ensure this workload is monitored regularly

Liaise with staff and operatives effectively and with respect

Approve raised Purchase Orders (POs) ensuring all relevant background work has been done by Project Co-ordinator to ensure best value v service provided has been achieved

Sign off and oversee the issue of method statements, risk assessments, Health & Safety Packs and Quality Plans

Update internal trackers and schedules

Input site data into internal and client systems where required

Analyse reporting data to understand if discrepancies are occurring and elements are not hitting KPI dates.

Recommend rectification measures to bring the programme back within required KPI timeframes if necessary

Work closely with the Commercial team to ensure they are aware of any financial impact

Ensure that these rectification measures are implemented and monitored for effectiveness

Report on, manage and instigate continuous improvement by the effective use of KPIs

Find efficiencies and improvements in internal and external processes.

Ensure the procedures and requirements as detailed within the Company Procedures and Quality Manual are implemented at all times

Any other duties as assigned

Health and Safety Responsibilities

Set a good example to others by working safely

Take reasonable care of yourself and any other person who may be affected by your actions and omissions

Adopt a positive attitude, cooperate and assist the company in all aspects of Health, Safety and the Environment

Understand and help to implement all relevant health and safety policies and arrangements based upon the policies.

Personal Skills

Able to work on own initiative and as part of a team

Organised

Time management / able to work to deadlines

Pays attention to detail

Sound understanding of contracts and SLAs

Negotiation skills

People-management skills

Problem-Solving skills

Self-motivated and proactive

Able to develop and maintain customer and internal relationships

Able to drive results through planning the delivery of the project within the project timescales, making decisions and providing solutions

Qualifications

Technical Skills

Good level of IT skills including excel, and other Microsoft packages

Experience of working in the Telecommunications or similar industry

Adept at manipulating client tools/reports on a regular basis

Omnix, Evenflow, ADC Build, Remedy, Arqiva, WIG, SharePoint, Business Central skills are advantageous

IT Qualifications

Health and Safety Qualifications

Additional Information

Benefits:

Bike to work scheme

Company pension

Life insurance

Private medical insurance

Wellness programmes

Additional Information:

Must be highly computer literate including Microsoft Office and confident in managing and working with large data sets

This job is a full-time permanent role, 8am-5pm Monday to Friday from our Widnes Office

Opportunity to spend time in and working closely with other departments will be provided to ensure the successful applicant gains a wide depth and breadth of experience and understanding of the company and industry