Director Of Operations in Birmingham

We are Centrick. We are the go-to experts specialising in all things residential property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.

Founded in 2005, today we manage £3billion+ in client assets, we manage 25,000 units (with big plans for 2024!) and have over 250 employees across the group - and counting! Every day we work to achieve our vision: to make customers’ lives better every day, the Centrick way.

So, who are we looking for?

You’ll thrive working in a fast-paced environment whilst delivering results alongside a senior team, leading and empowering exceptional and talented individuals. You’ll be equally comfortable in participating in budget reviews or strategic meetings as you would be rolling up your sleeves when the team needs additional support.

If you’re a Director within a customer-focused industry, looking to bring your service-led expertise to a new business then we’d love to hear from you!

And what will you be doing?

No two days are the same but the below gives you a flavour for some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Role model and consistently deliver an exceptional customer experience
• Line management for the operational and financial aspects of the team, consisting of 6 direct reports
• Monitor and evaluate operational performance, identifying areas for improvement
• Develop and manage the operating budget, forecasting revenue and expenses and monitoring financial performance
• Maintaining a customer-centric approach and ensuring this is delivered throughout the teams
• Proactively engage in networking opportunities to identify potential new business
• Identify new technologies that can improve the efficiency of the department
• Own key client relationships to actively contribute to the growth of the business
• Demonstrate accountability for overall performance vs budget with a proactive approach to reporting monthly or as required

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Competitive reward package including car allowance and performance bonus
• Enhanced employer pension contributions
• Enhanced company sick pay
• Perkbox employee benefits platform
• Healthcare plan
• Employee Assistance Programme
• Workplace Nursery Benefit
• Long Service Awards
• 1 paid CSR Day per year

At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

So, if you’re keen to learn more about this role and to further your career please click apply now.