Facilities Manager in Cheshire

Location: Cheshire

Salary: Hidden

Recruiter: JLL

Job Hours: Full-time

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JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Manager

What the Job Involves

Management of one of client’s large offices in the Chester area housing and up to 1500 employees. Responsible for building strong and effective relationships with key customer stakeholders and overseeing the integrated workplace service delivery including engineering, cleaning, catering & hospitality, and guest services.

The key focus for this role will be to create and lead a cohesive team that manages the day to day running of the building as well as being the main point of contact between the client and the JLL team.

The Workplace Operations Lead will work with the on-site team and clients to further strengthen the JLL service provision by improving the overall customer experience, be the point of contact for all senior stakeholders and is expected to contribute to, and help develop, the strategy to continuously improve facilities for both colleagues and clients.

This is an exciting role for an experienced leader who has a track record in a customer focused service delivery role.

Key Responsibilities

Ensuring an exceptional & memorable service is provided to clients employees and their guests

Be financially accountable for the successful delivery of the building

Be a proactive communicator with all key stakeholders and influencers within JLL and the client

Own the space within the building ensuring an exceptional and memorable colleague experience is delivered consistently day in day out to both customers and clients

Support the strategic vision of the JLL contract journey

Liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account wide objectives so that they feel part of the wider account team

Ensure management data is recorded and submitted via the monthly static operations report (SOR)

Be a leading role working with business stakeholders to ensure that a “community feel” is present and visible across the building.

Champion the FM team, supporting them in their day-to-day operations in delivering the agreed 6 non negotiables:Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight

“Lead the charge” within the team to move services in a digital direction, promoting services to employees and guests: increasing online helpdesk ticket submission, self-check in, accessing workplace services and information via the JLL workplace app

Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management.

Proactive management, through improving speed to execute, hitting planned and reactive SLA’s and increased customer satisfaction

Be Safe Aware - carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis.

Required Skills and Experience & technical skills:

Experience in facilities, property management or related field

Experience of Managing a team and Key Stakeholders

Experience working in Financial Services/Banking environment

Knowledge of facilities and an understanding of basic technical aspects of property

Excellent organisational and communication skill (both written and oral)

Excellent people skills and ability to interact with a wide range of client staff and demands

Good understanding of soft services along with operational knowledge of Hard services.

Must be fluent in English

Able to work under pressure

IT literate with Microsoft Office

Able to work under own initiative

#LI-JA1

Location:

On-site –Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.