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Apply NowJob Title: Head of Academic Support
Location of Job: London
Hours - Full Time
CLOSING DATE OF APPLICATIONS : 10 June 2024
Overall purpose
Regent College London provides a range of support to students including a model known as the HubX. The HubX is a cohort of students who have a named and dedicated Customer Services Officer, Academic Support Officer, Student Finance Officer and a Registry contact. The HubX support monitors student progress and proactively offers a range of support.
The successful candidate will lead and support the Academic Support Officer (ASO) responsibilities for the appropriate academic support of all students in the School of Business and Law to further enhance the HubX output.
Specific duties and responsibilities
The ASO needs to ensure that students are aware of the importance of participation in the ASO support offering and the expectation to seek support as needed.
Ensuring that school or unit handbooks for staff and students are updated regularly about ASO support arrangements in their school and about student support and development across the College.
Liaising closely with other colleagues who have responsibilities for specific aspects of support for students’ learning and development such as the Student Support Team and Academic Skills Team.
Monitoring and enhancing the effectiveness of student support and development and the ASO model in their school by a range of means.
Keep a record of all meetings on the system. This includes details of any referrals. Content of the meetings is not necessarily included and not without student permission.
EXPERIENCE & PERSONAL QUALITIES
Essential:
Significant student academic support experience
Course management experience, namely at course and degree level. Evidence of ability to meet the teaching needs at course and degree level
Ability to work as a team member to enhance the quality of taught provision, increase levels of student satisfaction, improve levels of student retention, progression and employability, and support student enterprise activities.