Intensive Housing Management Officer in Birmingham

About the role

An exciting opportunity has arisen within our Community Services to provide customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation across Birmingham. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.

The ideal candidate will be responsible for delivering a high-quality front-line housing management service to vulnerable residents with a range of needs including Learning Disabilities, Mental Health, Autism and Physical Disabilities. The focus of the role is to help the residents successfully maintain their tenancies whilst offering key support for vulnerable individuals through the processes of tenancy sign up, housing benefit claims and health and safety.

Key Responsibilities

The benefits;

About You

We are looking for a proactive, solution focused individual with a can-do attitude to deliver a flexible, reactive service that meets the diverse needs of our customer base.

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to: