Junior Technical Analyst in Welwyn Garden City

Location: Welwyn Garden City

Salary: Hidden

Recruiter: Pay Point

Job Hours: Full-time

Remote: Work from home

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What will you be doing?

As a Junior Technical Analyst you will be supporting our PayPoint products, systems, or applications by following existing, pre-defined support processes.

You may be required to support our internal technical teams, as well as our Client and Retailers, therefore will have a strong customer service focus.

You may also be required to implement technical changes and assist in the resolution of incidents raised by retailers, clients or other technical teams at PayPoint.

As part of the role you will also help identify root causes from any repeat incidents, so that underlying problems can be addressed by 3rd line support teams.

What would we like from you?

Excellent customer service skills

Effective Troubleshooting Skills within an IT environment

Flexibility – From time to time we would need you to help us with changes at short notice

Windows based 24/7 environment skills including 1st/2nd line support

The ability to communicate to both technical and non-technical staff

A willingness to learn

It would be great if you already have…

Experience with transaction processing systems around point of sale systems

Experience troubleshooting on a Windows Server environment

IIS Server Knowledge

An understanding or ITIL (IT Infrastructure Library)

Any transact SQL query knowledge would be great for us

Experience with Azure DevOps

What can we do for you?

This position offers a mix of remote working and working with the team in our head office in Welwyn Garden City.

The Multipay team are a bright, effective team working with the latest technology, on projects changing the landscape of digital payments in the UK.

It’s a great place to learn.

Company benefits include:

purchase scheme, with 25 days holiday plus bank holidays as standard.
gym at our office (Free), and nationwide corporate rate gym membership
benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
company pension scheme
and Development
medical insurance
assurance of 3 x annual gross salary, with the option to purchase additional cover
also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint

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About Pay Point

paypoint.com

In thousands of retail locations, at home and on the move, we make life more convenient for everyone.

For retailers, we offer innovative and time-saving technology that empowers convenience retailers in the UK to achieve higher footfall and increased spend so they can grow their businesses profitably. Our innovative retail services platform, PayPoint One, is now live in over is now live in over 18,000 shops in the UK. We've got everything a modern convenience store needs, from parcels and contactless card payments to EPoS and bill payment services. Our technology helps retailers to serve customers quickly, improve business efficiency and stay connected to their stores from anywhere.

We help millions of people to control their household finances, make essential payments and access in-store services, like sending, collecting and dropping-off parcels. Our UK network of 28,000 stores is larger than all banks, supermarkets and Post Offices combined, putting us at the heart of communities nationwide.

For clients of all sizes we provide cutting-edge payments technologies without the need for capital investment. Our seamlessly integrated multichannel payments solution, MultiPay, is a one-stop shop for customer payments. PayPoint helps over 500 consumer service providers to save time and money while making it easier for their customers to pay – via any channel and on any device.