Lead Business Process Analyst in Belfast

Partner with business stakeholders to understand and anticipate their problems and needs, using your expertise to analyze and document business processes and requirements

Provide high-level technical solutions and opportunities to further leverage our core applications

This person will be translating high level business objectives into technical business requirements and stories, partnering across development teams to ensure that we deliver high quality solutions that meet (or exceed) the business expectations

This person will have experience working with Customer Success teams (Customer Operations, Onboarding, Customer Experience, Managed Services) and technologies (e.g. Salesforce, Service Cloud, Certinia)

Create meaningful documentation, engage in research, and investigate process improvement opportunities (either for stand-alone enhancements, or as part of a larger program)

This person will play a key role in the engineering and development teams, helping to refine the backlog (based on business priorities and interdependencies), providing hands-on support with testing and requirements validation, and summarizing the outcomes of the release (via release notes)

10+ years as a Business Systems Analyst as part of an enterprise IT technology team that works with a variety of business functions

Experience with Customer Success and Customer Operations teams, and supporting their tech stacks

Detail-oriented, but able to translate complex problems and solutions into digestible information for any audience (including executive management)

Experience supporting with Salesforce and Service Cloud

Expertise with JIRA and Confluence, from writing User Stories, to tracking Defects, and building in-system reports to show how our sprints/releases are progressing and where we have opportunities to improve

The ability to work effectively with other business analysts, key stakeholders, application administrators and end users to understand business and functional requirements and translate those requirements to executable work for the engineering teams.

Possesses the confidence to envision, drive, and implement change and improve on the status quo.

Resourceful individual that enjoys solving complex problems, requiring cross-functional collaboration and the facilitation of conversation across a variety of business domains.

Strong work ethic and customer service mentality.