Office Based in Barking

Location: Barking
Salary: Hidden
Recruiter: Richburns
Job Hours: Full-time

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Telephony Operators

Are you enthusiastic, motivated and well spoken?
Would you like to be part of a busy collections team?
Would you like to boost your salary with performance incentives?

At Richburns we are always on the lookout for highly motivated individuals to work on our internal telephony team.

As a telephony operator you will be required to have strong computer and excellent telephony skills and must be open to flexible working hours.

The salary for this position is competitive and you will have the opportunity to boost your monthly salary via a performance based incentive.

You will be required to;

  • Update our bespoke internal CRM application with the information provided to you by customers and our clients.
  • Answer queries from our clients’ customers.
  • Arrange appointments with both our field representatives and customers.
  • Be professional and polite at all times.
  • Meet required service standards as defined by key performance indicators.
  • Make outbound calls to customers.
  • Communicate with our clients directly.
  • You must be;

  • Empathetic and understanding.
  • Personable, friendly and confident.
  • Educated to GCSE standard.
  • Experienced in customer services.
  • Advantageous;

  • Previous collections experience.
  • Previous telephony experience.
  • Full training will be given to all successful applicants.


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    About Richburns


    Richburns is the industry leader in both debt recovery and metering services for the utility industry. We are the only debt management company that specialises solely in the utility market and we have worked with all the leading companies in the industry. Our vast experience across all aspects of the gas and electricity market combined with our use of cutting edge technology and modern processes makes us second to none within the industry.

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