Operations Analyst in Manchester

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We are on a mission to make society a safer and more secure place.

Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential.

We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Operations Analyst.

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ne of the leading Software Escrow businesses… Escode (part of NCC Group)

Take a look at our website here to learn more about why we’re one of the leading software resilience business…

Responsibilities:

The key responsibilities of the Operations Analyst role are:

• Perform integrity testing of Software Resilience deposits (a process of basic validation) to ensure the contents are virus-free and accessible, in line with operational level agreements.
• Perform accurate updates to the relevant business systems following the integrity testing of a given Software Resilience deposit.
• Where issues are discovered with a given Software Resilience deposit, it is the responsibility of the Operations Analyst to ensure all details are accurately logged and followed-up on within department SLAs.
• Liaise with contracted parties and internal departments to address any issues which may arise during the material depositing process (such as export controls, ITAR, personal data, incomplete deposits etc.).
• Liaise with the Software Resilience Legal team on any applicable matters relating to sensitive data or compliance/regulatory requirements.
• Perform Verification exercises which are within the skillset of the individual Operations Analyst.
• Produce and issue Integrity Test/Verification reports, ensuring all documentation meets the required accredited standards.
• Liaise with contracted parties to address any questions relating to a given Integrity Test/Verification.
• Liaise with finance/invoicing teams to ensure invoices are raised for any chargeable work.
• Provide first-line and administrative support to assist with the deposit process through the appropriate depositing platform.
• Handling of requests to release or destroy deposits with the Deposit Operations team, in line with company policy and legal contracts.
• Handling of inbound customer queries including but not limited to deposit records, contract amendments and issues regarding depositing platforms.
• Participate in both internal and external audits, as and when required.
• Where required, assist with the various administrative process related to Software Resilience depositing and Verification.
• Participate in, and provide input to, the training required to fulfil the role in a continually developing technically landscape.
• Where reasonable requests are made from management, aside from the responsibilities above, the Operations Analyst will carry these out to the best of their abilities.

Key competencies required:

The key competencies expected of an Operations Analyst are:

• A high-level of accuracy and attention to detail, in relation to any of the key role responsibilities.
• Confident, clear communicator, both written and verbal.
• Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
• Knowledge and experience of working with common, modern operating systems.
• An understanding of virtualisation, with a particular focus on VMware.
• Educated to A-Level/Degree level in an IT, computing or relevant discipline.

Desirable skills:

The following are the desirable skills for an Operations Analyst:

• Experience with Salesforce.
• A basic understanding of the public-cloud providers, such as AWS or Microsoft Azure.
• Basic programming experience with a knowledge of common languages (SQL, C/C++/C# etc.).
• A basic understanding of the various software development lifecycle models.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for.

If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details please email All personal data is held in accordance with the NCC Group Privacy Policy.

We are committed to diversity and flexibility in the workplace.

If you require any reasonable adjustments to support you during the application process, please tell us at any stage.