Operations Manager in UK

ABOUT MEMNON

Memnon Archiving Services SA ("Memnon") is built around content preservation, servicing and monetisation.

Through a combination of industry expertise and technical excellence, we manage our clients’ most significant media assets across the content lifecycle.

By making media collections and libraries accessible, discoverable and usable, we empower organisations to tell stories and drive value from their content.

Memnon is part of the ES Media Group, a specialist supplier of end-to-end services for the professional broadcast and production industries, encompassing broadcast equipment sales and rental, broadcast systems integration, production equipment rental and media services.

PURPOSE OF THE ROLE

Be the primary contact between the Director of Production and Operations, the Head of Projects and the Memnon Operations teams to facilitate the proper execution for on-site Jobs.

The primary duties include overseeing the daily operational activities of the revenue generation systems.

DUTIES AND KEY ACCOUNTABILITIES

Responsibilities:

• All operational staff.
• Ensure they execute all on site jobs to the standards detailed in the company’s SOPs and ensures the priority order of production as laid down by the Head of Production.
• Management of all operational staff in the Library Migration team.
• Operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
• The Global QA manager is responsible for quality of the deliverable to the client.
• Tracks operational and tactical risks and provides strategic solutions.
• Supports the various JIRA Work Management boards that track all business activities for both Jobs and Projects.
• Working with the Head Of Projects in long-term planning, job status reporting, and implementing change control processes alongside the Global QA manager.
• Reporting of weekly, monthly, quarterly, and annual metrics as presented by Power Bi.
• Creation of the Global Memnon Business Policies for Production.
• Working with global Memnon service and support departments; ORKA – Infrastructure and Production systems to Follow the Opportunity and Order/Job Build processes and using JIRA Work Management – (Service)
• Working with all the companies service and support teams both globally and locally to ensure routine and preventative maintenance is carried out
• Supporting production data to provide continual analysis on operator performance as well as machine performance
• Ensuring the warehouse is organised
• Promotes the companies Information Security Management System (ISMS)

SKILLS REQUIRED

Professional Competencies:

Strong organisational skills

Working knowledge of audio/video/film technologies

Strong IT skills including Excel

Experience of managing a team

Demonstrable experience of team leadership and motivating a team to meet production demands

General Skills:

Strong interpersonal skills

Drive and motivate multidisciplinary teams

Rigorous

Aware of the importance of responsibilities

Social Competencies:

Effective Communication

Teamwork and Cooperation

Service Focus

Engagement:

Personal Responsibility

Highly proactive

Profile:

Strongly objective driven

Conscientious, diligent, meticulous and rigorous

Eager to learn about relevant technologies old and new

Enthusiastic and positive

GENERAL REQUIREMENTS

• Take responsibility for your own health and safety as necessary
• Comply with the company’s disciplinary and grievance procedure as required
• Comply with the company’s policies and procedures at all times
• The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
• Duties are set out in this job description but please note that, in consultation with the post holder, the company reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description

We are committed to encouraging equality, diversity and inclusion among our workforce and recruitment and eliminating unlawful discrimination.