Patient Engagement Lead in Reading

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.

Role description

The role of the patient engagement lead sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team.

Responsibilities will include but not be restricted to:

• Onboarding new patients
• Outreach to patients to obtain feedback
• Reschedule and coordinate patient appointments to optimise patient satisfaction
• Guide patients through the clinic and pharmacy processes
• Assist patients with any queries
• Maintain patients’ electronic health records
• Support the clinical team in the following areas:
• Collecting patient data relating to long term conditions
• Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
• Support operational and clinical recruitment and onboarding
• Collate feedback and liaise with Head of Governance on complaints and compliments
• Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events
• Liaise with product and tech support team on technical issues
• Work closely with line manager and wider team on service improvement
• Attend work related meetings as required
• To maintain all mandatory training and familiarity with company policies and SOPS
• Shift based and flexible working maybe required from time to time

Skills, Experience, and Qualification:

• 2 plus years of work experience
• Working in a healthcare environment advantageous but not essential
• Sales experience is advantageous
• Excellent attention to detail
• Good understanding of working a highly regulated industry and following policies and SOPs
• High level of IT proficiency
• Excellent communication and interpersonal skills
• Self motivated and target driven
• Ability to work under pressure