Receptionist in Chelmsford

Description

Here at Marlborough Highways we are looking for a friendly and professional Receptionist to join our front of house team.

Our Receptionist are the ambassadors for our company, providing excellent customer service to both internal colleagues and external customers.

They are our first point of contact for all queries and questions from the public and a much valued part of our team.

The hours for this role will be Monday to Friday 9am - 5pm (flexibility is required to help cover occasional sickness and holiday). 

Key Responsibilities

•  Be the first point of contact for all customers and visitors to our Chelmsford Head office site
• Answer all reception calls between 7am-5pm, ensuring calls are transferred to the correct person and any customer complaints are dealt with appropriately and escalated when needed
• Answer all callouts for contracts across the business. Ensure the call is reported to the contract manager/supervisor, recorded appropriately, and closed off when completed
• Goods receive all delivery notes
• Open all post on the day it comes into the office and ensure it is scanned and uploaded to Docuware and distributed to the correct person. All post must be scanned, Indexed, and tasked
• Set up job numbers on the system as and when required
• Receive all deliveries and parcels into the office and ensure they are signed for and given to the appropriate person.  If appropriate, ensure parcels are stored securely if they cannot be delivered
• Manage the room booking system for head office
• Order all stationary, tea, coffee and sugar for the office and make teas and coffees for guests
• Responsible for issuing the weekly menu options and liaising with the chef
• Provide occasional general admin duties for the EA team if requested.

Skills, Knowledge and Expertise

• The ideal candidate will have a friendly and approachable demeanour, with an eagerness to go the extra mile to assist both internal and external stakeholders
• Strong administrative skills, with high levels of accuracy and attention to detail
• Experience of working in an administrative role, dealing with sensitive information would be ideal
• Proactive approach to work, taking the initiative to ensure tasks are completed
• Excellent communication skills, with experience of dealing with customers effectively (including managing complaints) 

Our Benefits and Values

• Healthshield Cashback Scheme
• Access to 24HR GP Online
• Employee Assistance Programme
• Employee Recognition and Reward Scheme 
• Access to our private gym
• Free lunch provided by our in house chef
• Free on site parking

Our Values and BehavioursWe know people matter |  We respect, care and invest in our people, the communities in which we work and our common future. 

We are open, honest and above all fair.

We have spirit |  We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships.

Driving success so we all win.

We are bold |  We speak positively, deliver quality, act safely.

Always.

We take pride in everything we do |  We are confident, optimistic and trust in our ability. 

We look forward and are excited about our progressive future.  

Marlborough is a dynamic, independent civil engineering company with 30 years’ experience in every aspect of traditional and contemporary civil engineering work.

We have a pool of over 480 multi-skilled, longstanding staff, and our own dedicated in-house Project Managers.

Members of our leadership team get involved from day one and are always on-hand to provide exceptional customer care.

We are a multi-discipline contractor, specialising in full-service highway and public space maintenance, improvement and construction; delivering services to London Boroughs, Local Authorities and the supply chain.

Watch our latest video here  to gain an insight into working at Marlborough Highways.