Receptionist/Front Of House in London

About us

Based in the heart of London, New York and LA, Once Upon a Time is an integrated marketing agency that builds brands and creates end-to-end campaigns for our clients.

We know how to speak to the people that can’t wait to indulge in movies, drinks, music, and destinations.

We’re much more than an external agency, we’re part of our clients’ teams.

From procurement, to creative, to production, to media, we handle it all, because modern marketers want more of the tangible.

We conceive it.

We design it.

We make it.

We place it.

As experts, we get directly to the point.

We sweat the small stuff and the big stuff, across sector and craft, to deliver more of the world-class content everyone loves.

About the role

The Receptionist / Front of House role is based in London and is responsible for managing our self-contained office in Clerkenwell.

You’ll be the welcoming face of the company, meeting and greeting all staff and clients that come into our office!

At Once Upon a Time no two days are the same, so you will need to be able to hit the ground running and be able to adjust to a fast-paced environment.

Working Pattern

8:30/8:45 - 5:30

Key responsibilities

• Answering the door and meeting and greeting guests on arrival asking signing them in/out
• Answering the office telephone and passing on messages to staff
• Creating security passes for new starters
• Ordering office supplies and weekly shopping
• Booking meeting rooms on behalf of staff when requested
• Booking taxis/couriers when requested
• Managing the reception email account
• Setting up meeting rooms when external meetings are taking place - including ordering refreshments
• Refreshing meeting rooms once meetings have finished
• Ensuring that the reception area is always clear and tidy
• Signing in packages and informing staff of their arrival
• Liaising with 3rd party vendors/suppliers when needed
• Perform weekly fire alarm tests
• Managing the security codes for the building
• Booking restaurants and travel for senior management when required
• Alerting the relevant people to any emergency office issues
• Monitoring CCTV during the day

Who you are

• Have a warm and welcoming approach
• Be willing to get stuck in - no task is too big or small
• Be proactive and willing to take charge of tasks without being prompted by the operations team
• Good knowledge of Microsoft Office packages
• Strong attention to detail
• Able to multitask and keep calm under pressure
• Previous administration/facilities experience is desirable
• Knowledge of office health and safety is desirable