Title: Regional ManagerLocation: SevenoaksSalary: Up to £60k + Bonus + CarRole: Permanent As a Regional Manager you will develop, coach and nurture a team of customer focussed professionals that are passionate about service and deliver the best customer experience in every interaction. You will lead from the front, be ever present on the shopfloor with colleagues and customers, role modelling what great service looks like and how to deliver great retail standards. You will be focused on developing the best talent in the region, getting the most out of every individual through personal coaching and by developing a culture of praise and recognition for a job well done. You will know everything there is to know about commerciality, maximising profit, minimising loss and delivering retail basics however do so through a service first culture and lead teams with confidence, fun, togetherness and a smile.IDEAL CANDIDATE
Authentic open leadership style, able to give a clear vision and set expectations to their team and create shared, and agreed goals and objectives
Demonstrates urgency when they identify a need for change and can demonstrate how they engage their people in change decisions to work together and deliver at pace
Is able to remove barriers to achieving customer satisfaction and ultimately sales success
Experience of managing an area/region/large team of managers in a service focussed arena with demonstrable customer service improvements and success
Can demonstrate how they have built and coached high performing teams
Ability to analyse business data to identify skill/coaching opportunities to improve results
Able to spot talent at all levels and instinctively know how to nurture and develop this into something positive for the employee and business
Can evidence motivating teams through internal competition and has used this to encourage a performance culture
Ensures that people demonstrate the right behaviours and live the company values in all roles across their region
Uses teams around them to problem solve and create buy-in to implementing change
Honest, authentic and transparent with communication at all levels
Customer obsessed, an absolute champion of the customer journey and role models this in everything they do
Natural coach, always looking for opportunities to develop every member of their team
KEY RESPONSIBILITIES
Ensure service is the number one focus for every member of the team in the region and that the customer journey is the single most important deliverable for all employees at all times
To shape and take ownership for their own business plan based on the wider retail plan and cascade and create buy-in from the whole region to deliver this
Accountable for the recruitment, training, development and engagement of the management teams across the region and all team members through their management teams to ensure all people in the region are set up for success
Takes ownership for their regional succession plan and has a clear plan of development and coaching support for each of their branches
Lead by example, walking the floor providing consistent visible leadership and demonstrating outstanding customer service to their team to develop a high performing service culture in the region
Ensure engaging methods of communication are in place with store teams, limiting email usage, focussing on interactive methods of technology to communicate, recognise and reward success and encourage teams to engage and present their achievements and how they intend to deliver their part of the regional plan
Empower Store Managers to take ownership of local decisions to do what it takes to satisfy customers and ensure that they are engaging and working with their local community to build relationships and drive local marketing opportunities
Ensure performance matters are tackled in a timely and consistent manner
ABOUT USThis role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.Apply for this role now or find us online at:
McCarthy is an award-winning, industry-leading recruitment business delivering talent solutions across the UK.
We partner with clients to find the best talent and we enable our candidates to enhance their careers.
Working with a range of organisations from small to medium-size businesses to large global businesses, we use our 18 years of trading experience to deliver talent solutions that transform the way our clients engage with candidates and resource their people.
We stand out as different.
Through…
- our approach
- our knowledge
- our commercial and strategic approach
- our products and solutions
- our flexibility and innovation
- our delivery
- our pace
Our methods are effective, we understand our client’s commercial strategy and we offer an approach to talent acquisition that ensures we work with the overall business objectives of our client developing a unique talent solution bringing together the people and commercial agendas as one.
Our experience is vast, from outsourced volume projects, research and benchmarking, working alongside internal teams to assist with screening and interviewing, new site and store openings, tech stacks to executive search and developing recruitment strategies we have delivered it to our brand partners.
Our Perfect Package brochure showcases some of our solutions and products, however, our approach is to treat every client’s needs individually.
If you want a different approach then call us on 0161 828 8726 or for more information visit our website https://mccarthyrecruitment.com
Our partnership approach is supported by our sister company McCarthy Consultancy which supports us to advise and shape our client’s approach, strategically reviewing their Employee Value Proposition (EVP).