Retention Specialist in London

Job Description

What will you be doing?  

In a newly created role due to our continued growth, you will be responsible for retaining and re-engaging merchants that have declined in engagement with their Teya Partnership. 

Through a consultative and customer-centric approach, you will ask merchants the right questions to get a clear understanding of their current situation, understand the challenges they face and rebuild a relationship if necessary. 

This role is key in growing our markets share in the UK and you’ll gain our merchants insight and trust so that you have an opportunity to showcase the full potential of Teya.

Your day-to-day will consist of: 

• Inbound and outbound calls, in accordance with business needs 

• Design, develop and implement new retention strategies  

• Preventing merchants from ending the relationship with Teya through a consultative and educational led approached 

• Capturing the reasons why we haven’t been able to retain the relationship and merchants challenges to share with the wider business  

Qualifications

What are we looking for? 

• You’ll be a self-starter full of new ideas who takes a proactive approach to their work 

• A true team player who brings a lot of energy while maintaining an empathetic and compassionate approach to your work 

• Demonstrated experience working with a high volume of calls either within an inbound or outbound environment 

• Experience working within a fast-paced target driven sales environment 

• Ideally you will have worked with Hubspot and have a basic understanding of GDPR compliance 

• Strong verbal and written communication skills 

Additional Information

What can we offer you? 

• On top of your basic salary, you will be able to earn uncapped commission with typical on-target earnings of £35-45,000 in your first year 

• 25 days of Annual Leave + Bank Holidays 

• Clearly defined career progression ladder and growth opportunities within the business 

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps 

• Extended and improved maternity and paternity leave choices 

• Private Medical and Life Insurance 

• Pension Scheme